Why does it have to be so difficult?

Why does calling somewhere have to be so difficult? I hate pre programed operators! I am trying to call Comcast to pay the darn bill for our room because I do not want to waste a stamp sending it when I could just call, and it is so hard. Why can't they just have someone on the stupid line. And what gets me even madder is that they don't have a "representative" option so the dumb operator keeps repeating the same thing. I refuse to send the bill by mail, I have better things to send! I guess I am going to keep trying. I hope I don't go crazy and slam my phone because that won't be good!